Christmas, as is Brazilian culture, is a time when people give each other presents. That's why, especially now, you need to be aware of your consumer rights when it comes to exchanging gifts, as provided for in the Consumer Defense Code (CDC), and the vast majority of us don't know about our exchange rights.
According to the CDC, the store is only obliged to exchange goods if the product is defective.
In the case of durable goods, which do not spoil, such as household appliances, toys and books, the consumer has 90 days from the date the product is first used to make the exchange.
In the case of non-durable products, such as foodstuffs, the deadline is 30 days. After the time allowed by law for the problem to be resolved, if the store fails to do so, the consumer can demand a new product, paying the difference, if any, or even a refund.
It should be remembered that stores have the right to create their own exchange policies, such as setting dates, times and deadlines.
The advice is to check with the store at the time of purchase that you can exchange the item. Even if the seller guarantees to do this, it's best to do it in writing.
Also, find out if the store has specific days, times and deadlines when this replacement can be made.
- The Consumer Defense Code (CDC) establishes that, before buying a product or using a service, the consumer must be warned by the supplier about the possible risks they may pose to health or safety;
- The seller must advise the buyer on the proper use of the products and services;
- Every product must contain clear and precise information about its quantity, weight, composition, price, risks and method of use;
- If the product does not correspond to what was promised, i.e. you are the victim of misleading advertising, you have the right to cancel the purchase or the contract and get your money back.