The year continues with a negative outlook for the economy. Faced with so many uncertainties, companies are using specialized collection services even more to minimize the risk of default.
Among the reasons for default are lack of financial control, borrowing money from third parties and extra expenses that have arisen in families. The main cause is unemployment.
Against this backdrop, every business owner should be aware that 5% of their earnings could be compromised by defaulting customers. However, in some companies, this debt reaches 30%, which can lead to the company going bankrupt.
Active, outsourced collection can help in this situation, both to avoid compromising the sales team's energy and to bring faster results.
Here are some tips for avoiding customer defaults:
- Don't be afraid to charge. Getting paid for the service you provide is your right;
- Charging by e-mail may be the best way out, so create an account just for financial matters;
- Use formal and serious communication when talking about payments;
- Whenever you can, give your business company status, even if you work alone;
- If you feel that a negotiation is risky and that you could be defaulted on, don't sell;
- The boleto is a great solution for reducing defaults;
- Don't hand over all the work until you've paid for it;
- At the beginning of the job, ask for an advance payment;
- Draw up a contract with all the payment obligations;
- The relationship must be transparent, so if the customer doesn't pay, talk to them and, if necessary, suspend the service;
- Hire a company that specializes in collection, preferably one that also has legal support.